Frequently Asked Questions
How long will I wait for my order?
Readings and spell work are usually completed and emailed within 24–48 hours. During particularly busy periods, please allow up to 5 days. I don’t rush personalised work simply to meet a deadline, as each order deserves the time, focus and energy it requires.
How will I receive my order?
All services are delivered digitally by email. Nothing will be posted to you.
What email address should I use at checkout?
Please make sure your email address is entered correctly and is one you regularly check. Your completed work will be sent to the email address provided at checkout.
I entered the wrong email address. What should I do?
Contact me as soon as possible with your full name, order number if known and the correct email address. I will do my best to amend this before your order is completed.
I forgot to add something to my order. What should I do?
Contact me with your full name, order number if known and the information you missed. I will always try to help, but amendments may not be possible once work has started.
What information should I provide at checkout?
Please provide all information requested in the product description. The more relevant information you provide about your situation or intention, the more personalised I can make your work.
I haven’t received my email. What should I do?
Please check your junk, spam and promotions folders first. If you still cannot find it, contact me with your full name and order number if known so I can check your order.
What if I haven’t received my order after 5 days?
If 5 days have passed and your email still hasn’t arrived, please contact me with your full name and order number if known and I will look into it for you.
Can I change my order after purchasing?
Please contact me as soon as possible if you need to make a change. I will always try to help, but changes may not be possible once personalised work has started.
Can I order more than one service?
Yes. You can purchase multiple services in one order. Please carefully check your cart before completing checkout to make sure everything you want has been included.
Can I request something specific?
Yes. If you cannot find a service that matches your intention, you can use the Custom Spell option to request something more specific and personalised.
Will my spell definitely work?
Spiritual work cannot guarantee a specific outcome. Every situation is different and results, experiences and timing can vary.
How long will it take to see results?
There is no guaranteed timeframe or guaranteed outcome with spiritual work. My services are intended to work with your energy, intentions and circumstances, helping to open pathways and create movement around what you are hoping to manifest. Sometimes things can unfold exactly as you hoped, while other times they may happen in a completely different way or lead you towards something you had not considered. The outcome may not always look the way you originally imagined, and sometimes what unfolds can be something better suited to you. Everyone’s situation is different, so results and timing will vary from person to person.
Do I need to do anything after my spell?
Where appropriate, your completed work will include any ritual or manifestation guidance you should follow afterwards. Please read your email carefully and follow the instructions provided.
Can I purchase another spell for the same situation?
You can purchase additional work, but I recommend allowing your existing work time to unfold rather than repeatedly changing or adding to the intention.
Are my details kept private?
Yes. Any personal information you provide about your situation is treated with respect and kept private.
Can I cancel my order?
If you need to discuss cancelling an order, please contact me as soon as possible. As these are personalised digital services, cancellation may not be possible once work has started.
What happens once I place my order?
Once your order is received, I review the information provided and your order is added to my work queue. Your completed reading or spell work will be emailed to you once it is ready.
Can I ask for an update on my order?
You are welcome to contact me, but please remember that your order will be emailed as soon as it is complete. During busy periods, repeated update requests can make it more difficult to work through orders efficiently.
What if I accidentally place the same order twice?
Contact me with your full name and order number or order numbers and I will check this for you.